FAQs
About Our Products
What materials are Cuddles & Dreams products made from?
Our bedding products, loungewear, and socks are primarily made from high-quality cotton and linen fibers. These materials are soft, breathable, and comfortable, making them perfect for everyday coziness.
Are your products suitable for sensitive skin?
Yes, our products are made from natural materials and are free from harmful chemicals, making them suitable for sensitive skin.
What is included in a Bedtime Bundle?
A Bedtime Bundle includes a duvet cover, a pair of pillowcases and a fitted sheet.
Shipping & Delivery
What shipping services do you offer?
We offer local delivery within Singapore and international shipping to multiple locations. Orders within Singapore qualify for free shipping on purchases over SGD 120.
How long does it take to process an order?
All in-stock items are processed and shipped within 2-4 business days. You will receive a confirmation email with a tracking number once your order has been shipped.
Returns & Exchanges
Can I return a product if I’m not satisfied with it? ?
Yes, we accept returns of unworn and unwashed items within 30 days of purchase. Please ensure the items are in their original condition with all tags attached.
How do I return an item?
For orders placed in Singapore, please contact us for any returns. Kindly note that we do not provide return shipping labels for international orders, and the cost of return shipping will be the customer’s responsibility.
Can I return socks if I change my mind?
Unfortunately, socks are non-returnable once purchased due to hygiene considerations. We recommend double-checking your size and preferences before placing an order.
Can I return or exchange loungewear if the tag has been removed?
Loungewear items cannot be returned or exchanged once the tags have been removed. To ensure a smooth shopping experience, please try on your loungewear with tags intact to confirm fit and satisfaction before removing them.
Wash Care
How should I care for my Cuddles & Dreams products?
To keep your Cuddles & Dreams items in the best condition, we recommend washing them in warm water at or below 30°C. Please avoid using bleach, as it may damage the fibers. After washing, hang your items to dry in the shade to preserve their color and texture. If needed, you can iron them at a low temperature. For drying, tumble dry on a regular setting.Following these guidelines will help maintain the softness and quality of your bedding and loungewear for long-lasting comfort.
How do I treat stains on my products?
For oil stains, cover the stain with baby powder and let it sit for 10 minutes before washing with cold water and mild detergent. For other stains, rinse with cold water first, then wash as usual.